How to complain
Email support@xellion.com with the subject line "Complaint". Our support team reviews every complaint and replies by email.
What to include
- Your full name and the email address registered on your account.
- Your MT5 account number, if the complaint is about trading.
- What happened, with dates and times, and any order, ticket or transaction numbers.
- What you would like us to do to put it right.
- Screenshots or documents that support your complaint.
Disputes are governed by the Customer Agreement (section 13, Governing Law and Jurisdiction).