Frequently asked questions

Xellion Group company Xellion Markets Mauritius Ltd is authorised and regulated by the Financial Services Commission (FSC) of Mauritius as an Investment Adviser (Unrestricted), licence GB26206252. Client accounts are opened with Xellion Ltd, incorporated in Saint Lucia, under the Customer Agreement. You can check the licence on the FSC public register.

Xellion does not offer its services to residents of United States, United Arab Emirates, European Union, Canada, Australia, Japan, Turkey, DR Congo, Russia, Iran, North Korea, Myanmar.

Use the live chat on any page or email support@xellion.com from the address registered on your account.

Sign up in the Xellion client area, verify your identity by uploading your ID, choose an account type (Standard, Raw Spread or Zero Spread), then fund your account to start trading.

The minimum first deposit is $50 for Standard, $250 for Raw Spread and $750 for Zero Spread.

A valid government-issued photo ID and a recent proof of address, such as a utility bill or bank statement. Verification may include a liveness check, and documents are usually checked within 2 business days.

Standard has spreads from 0.9 pips with no commission and suits most new traders. Raw Spread (from 0.1 pips) and Zero Spread (from 0.0 pips) add a commission per lot in exchange for tighter spreads.

Yes. You can practise with virtual funds in Xellion WebTrader or the MetaTrader 5 app before you deposit.

Log in to the client area, click Deposit, enter the amount and choose a method. For bank transfers, the bank details appear on the next screen; upload the payment receipt as proof of payment so the team can credit your account.

No. Deposits must come from an account in your own name; third-party payments are not accepted.

Click Withdraw in the client area, enter the amount, choose the method and complete the details. Withdrawals go back by the same method and to the same account you used to deposit.

Xellion charges no currency conversion fees. Your bank or payment provider may charge its own fees, which you pay.

MetaTrader 5 on Windows, Mac, iPhone and Android (server Xellion-Live), Xellion WebTrader in your browser, and the Xellion app.

Up to 1:2000, depending on your account and country. Higher leverage means faster losses as well as gains.

No. The Customer Agreement (section 3.8) does not permit arbitrage, scalping or other strategies prohibited by the company.

Yes. After 90 consecutive days without activity, a fee of $50 per month applies until the balance reaches zero (Customer Agreement, section 5.3).

Xellion accounts come with negative balance protection. Positions can also be closed automatically if your equity falls below the margin requirement, which can lock in a loss.